Shipping & Returns
Delivery times and shipping costs
- Rings: once the payment for the silver ring or the reservation for the gold has been made, you will receive a ring ring at home so that you can take the measurements perfectly.
You must send us an email to firstname.lastname@example.org with the measurements. From that moment, we will start manufacturing the product and you will have it within a maximum period of fifteen days.
Both for the shipment of the ring and for the rings, the shipping costs are FREE.
- To take into account:
- Orders that include customization must be added an extra 24 hours.
- Shipping times are counted on business days from Monday to Friday.
- Orders placed after 5:00 p.m. are processed the next business day.
- Shipments to the Canary Islands have a single delivery method of 48 hours and, given the problems that customs usually generates, they have shipping costs of €19.99, since they include all the procedures and customs costs necessary for delivery. .
returns are free for all products except for personalized ones.
To make a return, the company must be notified within 15 calendar days from receipt of the order. To do this, simply indicate the order number in question. Once the authorization is received, the client must wrap the package and send it from the nearest courier office, free of charge.
Once the package has been received and the return confirmed, the full amount of the sale will be refunded by the same means that the payment would have been made within a maximum period of 15 days.
From December 1 to January 15, product returns are allowed for purchases made in that period.